Frequently Asked Questions:

What is print-on-demand

Print-on-demand is a printing technology that allows a product, such as a t-shirt, hoodie, sweater, or tank top, to be printed only when an order is placed. This eliminates the need for large inventory and allows for more flexibility in design options.

What is your return policy?

We accept returns or exchanges within 30 days of delivery for any product that is defective or damaged. We do not accept returns or exchanges for products that are custom made, except in the case of defects or damage.

Can you create designs for print-on-demand products such as shirts, mugs, and other items?

Certainly, we offer design services for print-on-demand products such as shirts, mugs, and more. You can either request a completely new design from us, or modify one of the available designs in our shop to your liking. Additionally, you have the option to customize various elements, such as the font, quote, or image, or you can provide us with your own design. Once your design is finalized, we will print and ship the product to your specifications.

What products can I order from your website?

Our website offers a wide variety of products, including t-shirts, hoodies, sweaters, tank tops, and more. All products are available for customization through our print-on-demand technology.

How do I customize my product?

To customize your product, simply select the product you want to order, choose your preferred color and size, and then upload your design or select a design from our library. You can also add text or adjust the design placement on the product.

What is your turnaround time?

Our turnaround time is typically 3-5 business days for production and 3-7 business days for shipping, depending on your location.

What are your shipping options?

We offer standard shipping and expedited shipping options, which can be selected during the checkout process. Shipping times and prices vary depending on your location and the shipping option you choose.

What payment methods do you accept?

We accept major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible. If your order has not yet entered production, we may be able to cancel or make changes. However, once your order has entered production, we cannot make changes or cancel your order.

Can I order in bulk?

Yes, we offer bulk order discounts for orders of 10 or more items. Please contact us for more information.

How can I contact customer service?

You can contact our customer service team by email. Our email address can be found on our website. We typically respond to inquiries within 24 hours.

When I order a product, will my credit or debit card be charged immediately?

Correct, your credit or debit card is charged immediately when you place an order. Initially, it may appear as an authorization on your account, but once it is accepted, it will show up as a charge on your statement.

I am experiencing difficulties with placing an order.

We apologize for the inconvenience caused by the issue you are facing while placing an order. You may attempt the following solution or get in touch with our Customer Service team, and we will do our best to address the problem promptly.

What will occur if I enter an incorrect address?

If you provide an incorrect address and the shipment has not yet been dispatched, please email us immediately, and we will update the address to the correct one. However, if the item has already been shipped out, it is not our responsibility to resend it to your new address. Therefore, it is crucial to ensure that you enter your correct address when placing your orders.

Received a defective item.

If you receive a defective item, please send us a picture of the item along with your order number. If the item is found to be faulty or fades after the first wash, we will send you a free replacement without requiring you to return the defective item. Simply send us a picture of the faulty item, and we will take care of the rest.