Returns & Refunds Policy

Could you please provide information on your return and refund policy?

We offer a free replacement or refund if you receive a product that does not match your order. No need to return the item! However, since each purchase is custom-printed for you, it will only qualify for replacement, return, or refund if:

(I) there is a flaw in the product,

(II) the printing quality is poor,

or (III) the final product differs significantly from what was presented on the order screen.

If your purchase meets any of the above criteria, please contact us within ten business days. Once the issue is verified, we will process a free replacement for you. In most cases, we will require pictures of the affected item, so please keep the order and packaging until the review is completed. To help us process your request, please include the following:

  • Your order number and the email address used during shipping.
  • Photos of the affected item(s), including a photo of the whole item and any relevant close-ups. For example:
  • Apparel: A picture of the garment label and another with the full item clearly displayed, including any size adjustments.
  • Posters: An image of the entire poster lying flat.
  • Phone cases: Pictures of both the front and back of the case.
  • Other items: A photo that shows the entire product, as well as any relevant close-ups.
  • Any other relevant information.

What is the processing time for replacements, refunds, or returns?

If your claim is approved, we will either request a replacement or issue a refund. Qualified refunds are processed immediately, but depending on your payment method, it may take 5-10 business days for the refund to appear on your statement.

If we require you to return the item(s) to us, we will send you the qualified refund or replacement once we receive the returned item(s). Please note that customers are responsible for shipping costs for returns, and shipping, handling, taxes, and any additional service costs are nonrefundable.

To qualify for a return or refund, your item(s) must be unused and in perfect condition. Unqualified returns will not be eligible for a refund or replacement, and the item(s) will be forfeited.

It’s important to note that we cannot accept returns or process refunds if:

  • The item(s) were printed as ordered, but you changed your mind. We print on demand and, therefore, cannot accept returns with that inquiry.
  • Our team has not reviewed and approved the return request before sending the item(s) back.
  • The item(s) have been worn or washed.
  • The item(s) have been altered in any way or do not have the original tags.
  • The item(s) were purchased during a promotional period such as Halloween, Christmas, Black Friday, St. Patrick’s Day, etc., and were marked as “Final Sale.”

What should I do if my items don’t fit?

If your garment doesn’t fit, you can request a replacement size in the same design, style, and color within 20 business days of delivery. The replacement is available at 50% of the product’s value per item, including shipping.

We provide a sizing chart on most product pages to assist you in selecting the appropriate size. If you require assistance, please contact us by email or chat, and we will gladly assist you.

Why is there a 50% charge for a replacement?

All of our products are made to order, and this fee covers the costs of printing and shipping. Unlike other print-on-demand businesses, we do not require the original item to be returned, so you do not need to pay for return shipping. Once the process is completed, you can donate, share, or give away the original item.

When will I receive my replacement item?

Your replacement item will be shipped 3-5 business days after it is processed. Shipping times and delivery dates may vary depending on the postal service in your area. The USPS is in charge of final delivery and tracking for domestic orders.

Can I return my item and receive a refund?

If you receive a product that is not as ordered, we will send a free replacement or offer a refund without requiring a return.

Please keep in mind that because your purchase is custom printed specifically for you, it will only be eligible for replacement, return, or refund if: (I) the product itself is defective, (II) the print quality is poor, or (III) the final product differs significantly from the product shown on the order screen.